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Workspace billing is managed by an administrator from Settings → Billing.

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Review your plan

The billing page shows the current plan, renewal timing, and the features or usage included with the workspace.

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Understand seats and invitations

Each active workspace member uses one paid seat. Sending an invitation does not reserve or charge for a seat; the seat is added only after the recipient accepts and joins. Removing an active member reduces the seat quantity. Kato keeps paid seat quantity aligned with the active-member count automatically. During complimentary Pro access there are no paid seats, and a new subscription starts with the number of active members at checkout.

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Change or cancel a subscription

Use the controls on the billing page to update the plan or cancel renewal. Changes may take effect immediately or at the end of the current billing period, depending on what is shown during checkout. If the seat quantity differs from what you expected, compare it with the active member list rather than the number of invitation emails you sent. Separate pending invitations from people who have already accepted. For example, if three people are active and two invitations remain pending, the active-member count is three. When investigating a change, note when a person joined or was removed and compare that timing with the billing screen. Do not infer a specific invoice adjustment from the headcount alone; review the amount and timing shown in the subscription flow.

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Before confirming a subscription change

Read the plan, seat quantity, billing period, and effective date shown in the confirmation or checkout. Make sure you are changing the intended workspace. If the result differs from what you expect, stop before confirming and collect the displayed details for billing support. After completing a change, return to the workspace billing page and confirm that its subscription information reflects the intended result. Keep the confirmation or invoice reference available if you need help later.

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Get billing help

For invoice, payment, or subscription questions, email billing@getkato.io. Include your workspace name and the invoice or transaction date, but do not send full payment card details.